Panel

Introduction to Panel

Panel is the control panel of Revive Email, available on desktop, smartphone, and tablet. It allows you to manage email accounts.

The application allows to administer accounts to monitor activities through specific analysis and reporting tools.

Revive Plans

Each plan defines the features and functionalities available to a domain and to all email accounts, alias domains, and email aliases belonging to it.

It is possible to activate domains with different plans belonging to the same owner. However, it is not possible to activate email accounts with different plans within the same domain.

Basic

This plan has been designed for professionals or companies looking for a convenient and quality email hosting service.

It allows access to all the basic Revive Email service management features, security policies, mail and address book modules, as well as archive management and time machine access. With the Basic plan, you will be able to create email accounts with a maximum 25 GB of storage capacity.

Professional

The professional plan is aimed at companies that need to coordinate and communicate with all their collaborators in a simple and intuitive way.

It grants access to Revive’s advanced management services, including professional security policies and mail, address book and calendar modules, as well as archive management and time machine access. With the Professional plan, you will be able to create email accounts with maximum 50 GB of storage capacity.

Enterprise

This plan has been thought out taking into account those companies that need advanced communication tools for their employees and also require a high degree of security while using our services.

The Enterprise plan allows access to an advanced suite of Revive Email services, to all the available security policies and to the mail, address book, calendar, chat (coming soon) and meeting (coming soon) modules, as well as the management of archive and access to time machine. With the premium Enterprise plan, you will be able to create email accounts with maximum 100 GB of storage capacity.

You can find all the details and features of the Basic, Professional and Enterprise plans on our pricing page.

How to Change a Domain’s Plan

You can change a domain’s plan via the panel (Domains > [your domain name] > Settings > General > Plan management).

The change of plan, as well as a price change, involves the variation of the functionalities available for your domain. In the event of a change from a higher-level to a lower-level plan, the data not corresponding to the new plan will be lost.

Activation & Access

Activation

To activate Revive Email services you must register by entering your name, last name, email address, selecting your country of residence and language. Once you have accepted the Terms of Service and the processing of personal data Information on Privacy, you will receive an email with a procedure that will help you to set a password, verify your account, and finally access the control panel.

Access

You will be able to access the control panel at https://panel.revive.email by entering the email address and password.

Once you have accessed the control panel, you will be able to change the login details (password and/or email address) from your account settings.

If you lose your password, you can retrieve it by following the link on the login page.

The roles that can get access to the panel control are:

Each of these roles has its own access credentials to the panel area.

In the control panel, you can associate a single email address to a maximum of two roles, including the User.

For example, a customer who logged in as john.doe@domain.com and also owns a Revive Email account can access the panel either as Admin or User.

If the username and password used for both the email account and the panel are the same, you will automatically get access with your highest role. This can be managed in your account settings.

It is not possible to use the same email address for Team Member and Manager.

Settings

The settings panel allows to configure the interface and manage the user account’s data – including location, password, etc.

To change the settings, click on your name or on the user icon at the top right corner of the navigation bar and select Settings:

General

Language and time zone: allows you to choose the language and the reference time zone for the control panel interface.

Password: allows you to change the password for accessing the control panel. This can also be generated automatically and randomly.

Remembered devices: Devices on which the OTP code will not be requested. When one of the devices is removed from the list, the OTP code will be requested again at the next access.

OTP Authentication: enables or disables two-factor authentication (OTP), thus adding an additional security measure to access the control panel. To use the OTP you will need to install the Google Authenticator application on your smartphone, or any other two-factor authentication app available on Google Play or Apple Store.

IP enabled: restricts access to the control panel only to certain IP addresses considered valid and trusted.

API access: allows to enable or disable the management of the control panel’s functionality through API. To use this configuration, it is necessary to generate a validation token.

Limits

This section shows the limitations of your account and the maximum number of email accounts and archives you can activate.

- 1 means that you can activate an unlimited number of email accounts and archives.

Notifications

In this section you can set up the reception of HTTP or email notifications for certain events.

WebHook
Allows you to specify an URL where to receive an HTTP call when:

Email notifications
Allows you to direct warning messages to a certain email address if:

Management Roles

The Revive Email control panel allows you to manage domains and corporate email accounts through multi-level roles. With this function, you can assign specific access permissions or limitations to each of your collaborators or customers.

Team member (collaborator)

The Team member has access to all the domains and accounts, within the limits assigned by your Revive Account. The Team member can only be created, activated or deactivated by the Revive.

Features available as a Team member include:

Add, modify, and delete domains.
Add, edit, and delete email account.
Add, edit, and delete archive.
Change account password.
Tracemail access.
Registry access.

Manager (company manager)

The Manager is a company manager with permission to manage certain domains and the related accounts. The Manager can be created, activated or deactivated only by Revive and, if authorized, also by a Team member.

Features available as a Manager include:

Postmaster (domain manager)

The Postmaster is responsible for the single domain and can create and manage accounts belonging to it in total autonomy, according to the limits of their own domain. A Postmaster is automatically assigned with each new domain and their related email account has a fixed space of 50MB.

The Postmaster can access the control panel with:

Email Account (user)

The Email account is the owner of a single email address and can only manage the settings corresponding to it (such as changing the password, accessing via OTP and setting up an autoresponder for their own account).

Delegate (auditor)

The Delegate is a user authorized to access the Archive of one or more email accounts within certain limits. In doing so, they are able to view the archive’s content, partially or completely, in order to support internal audits or actions related to company protection. All the activities carried out by the Delegate are traced in a special register (Log).