Apps / Webmail

How to Login

To login, you only need a computer or a smartphone with internet connection.

Your domain administrator may have restricted access to your email only when you are connected to the corporate VPN. Check this with your administrator prior to completing the login procedure.

Download the app for iOS, Android, Mac, Windows or Access webmail via https://webmail.revive.email in the address bar of your browser. For both methods simply log in by entering your credentials.

If you have the two-factor authentication activated in your domain settings, you will be asked to enter an additional OTP code.

At your first login, a short guided procedure will help you complete your profile. You will be asked to either confirm or modify the data entered when you created the account (Name, Company, etc.) and, if you choice, to enrich your profile with a headshot.

By clicking the Save button, the settings will be saved. You can now begin to communicate through all the tools provided by your plan.

To log out from Webmail, click on your avatar at the top right corner of the navigation bar and then select the Logout button from the menu.

Avatar> Logout

Account settings

The account settings section allows you to manage information about your user and the security measurements for the account that you access.

To change the settings, click on the settings icon at the top right corner of the navigation bar. Once the sidebar opens, you can select the entry corresponding to the settings that you wish to modify.

Profile

This section includes contact information and account preferences.

Avatar

Upload a headshot for your profile. Your picture will be shown to your contacts.

Personal information

Edit your information and choose the ones that will be displayed to your contacts.

General Settings

Set the language, time zone, and default date and time format for the interfac.

Notifications

Section dedicated to the activation or deactivation browser notifications.

When should I expect a notification?

If enabled, notifications will pop up when you receive a new message or to remind you of an event on your calendar. You can choose whether to receive notification when:

you have the Webmail open on your browser;
you have the Webmail open on an hidden browser;
you have the browser open but the Webmail window is hidden.

If you don’t want to receive notifications when you have your browser open, log off Webmail. Currently, notifications are sent only when a new message is delivered to the inbox.

Currently, notifications are only available through webmail and not on mobile apps.

How are notifications activated?

If you already use Webmail

Go to General Settings > Notifications and tick the checkmark Enable Browser notifications. Once you change this setting, you consent to webmail.revive.email receiving notifications. Finally, make sure that your browser has saved the consent given, usually by clicking on the lock icon in the address bar.

If it’s your first access to Webmail

Enter your credentials and save the information. Once entered in your email account, the browser will ask consent to receive notifications by webmail.revive.email. Give your consent and double check that they are enabled in General Settings > Notifications > Enable Browser notifications.

Which browsers support Webmail notifications?

You can enable notifications for the following browsers:

Safari
Mozilla Firefox
Google Chrome
Microsoft Edge
Opera
Brave

Security

Section dedicated to the security settings related to the account that you access.

Change Password

To set a new password, go to the security section in the settings and click on the Change password button. You need to enter your current password first. Then, write a new password, confirm it a second time, and finally click on Save.

Settings > Security> Change password

For greater security, your password must be at least 8 characters-long and contain a mix of letters and numbers.

You can also request we change your password(s) by accessing the Billing / Support Login.

OTP authentication

Set the use of two-factor authentication (2FA) to access your account.

To use two-factor authentication (2FA), install the Google Authenticator application on your smartphone, or any other application for using the OTP available on Google Play or Apple Store.

To activate two-factor authentication, go to the security section of the settings. Click on the Activate OTP button and scan the QR Code with your smartphone using the Google Authenticator app. Enter the numeric code generated by the application within the time limit.

To disable the two-factor authentication, go to the security section in the settings. Click on the Disable OTP button, enter the numeric code generated by the Google Authenticator app, and click on the Disable button.

In the event that your domain administrator set access by two-factor authentication as mandatory, you will not be able to disable this security policy permanently. You will be asked to activate it again the next time you log in.

Open sessions

Allows you to check, in real time, which devices have an open.

To end a single session and log out on the corresponding device, go to the security section of the settings and click on the Terminate button corresponding to the session that you are interrupting.

To end all open sessions and disconnect from all devices, except the current one, go to the security section of the settings and click on the Terminate all button.

Integrations

In this section, you can find the integrations with third-party services we offer you to expand the functionality of your account.

Zoom

Save time when planning your events by inviting attendees and adding the details of a Zoom video meeting to an event.

The Zoom integration allows you to plan video meetings directly by creating an event in the Calendar. In this way, the participants of the event will immediately receive the link to connect to the video meeting using Zoom. The link will be linked to your Zoom account and automatically generated.

Integration with Zoom is available for Professional and Enterprise plans only.

How to activate Zoom integration

To enable Zoom integration:

Go to https://zoom.us/signin and create a Zoom account with the plan you prefer;
Access the settings of your account and activate the integration by clicking on the Configure button in the box relating to the Zoom service;
You will be redirected to the Zoom login page. Log in with the account previously created or with the account you prefer to activate the integration for.

The integration works with any type of plan provided by Zoom for your account, including the free one.

If you already have a Zoom account, you don't need to create a new one.

Once the configuration is complete, Zoom will appear among the platforms available when creating a new event in the Calendar.

How to use Zoom integration

To automatically add a Zoom link to an event, making it available to all invited participants:

Create an event.
Invite the desired participants;
Select Zoom from the available ‘places’;
Save the event.

Once the event is saved, all participants will be shown the link to take part in your video meeting on the platform.

How to disable integration with Zoom

To disable Zoom integration, access the settings of your account and deactivate the integration by clicking on the Disable button in the box related to the Zoom service.

Once the voice is disabled, Zoom will no longer appear among the locations available for an event.

How to uninstall the application from your Zoom account

Log in to your Zoom account and go to the Zoom Market Place section;
Click on Manage > Installed apps or search for the Video Meeting for Revive Email app;
Click on the Video Meeting for Revive Email app;
Click on Uninstall.

Introduction

Mail is the module that allows you to view and manage your email, and organize incoming and outgoing messages, according to your preferences.

Mail allows you to organize emails, dividing them by Folder/Subfolder, assigning Labels and, if you wish so, share them with your colleagues.

To manage your mail, click on the mail icon on the navigation sidebar.

Contacts Introduction

Contacts is the feature that allows you to consult, manage, and share all your personal or business contacts, organizing them according to your preferences.

To manage your contacts, click on the Contact icon on the navigation sidebar.

Calendar Introduction

Calendar is the feature that allows you to consult, manage, and share all your appointments and events, organizing them according to your preferences.

To manage your events, click on the Calendar icon on the navigation sidebar.

The Calendar function is available for domains with a Professional or Enterprise plan only.